In order to help us provide you with the best possible boating experience, we retain a company called CSI, Inc. to follow up with you, our customer. We are proud to share the results of those surveys. As always, thank you, from all of us at B & E Marine.
4/29/13 - Patrick & Susan
I used to live in town and when I went looking for a used boat I tried their website first and saw the section of their used boats. But I have known their reputation as a solid company for a long time. Since I was a kid and I am in my early 60's now. I would highly recommend them. They provided good service. Even the parts and sales area. We were treated very well.
4/3/13 - Chris & Patricia
Chris Cipares did an excellent job, and is a good all around kid. Also Bryce Leroy in the service department is very competent, and an all around good guy. Absolutely would recomment B&E.
4/1/13 - Donald
Absolutely would (reccomend B&E), I already have.They have been there when I needed nothing special. The deal worked out pretty well.
4/1/13 - Claire & Kathy
(Completely satisfied) With my salesperson, Ed Risser. They have just been very diligent. They provide answers to my questions and follow up on the work, leaving no stone unturned.
3/11/13 - Derek
Chris and Fred, actually everybody has been wonderful. There's not a bad one in the bunch.
3/9/13 - Darryl & Katrin
There was one guy there that knew my situation. I needed to get there at 8:00 in the morning, and they don't open until later. He said he would come in early. That was very kind of him. I don't know his name, but he's the finance guy
2/26/13 - Bruce & Nancy
Keith Biggerstaff was very helpful and so was the guy in financing, guys in the shop, in the lot. Everyone was helpful and great.
2/20/13 - Charles
Ed and Darrell both did a great job. I thought everybody did a fantastic job.
2/19/13 - Jeff
I would never go anywhere else. They are the real deal. They are very professional. There are other dealers in the area, but they don't compare to B&E. I refer people to them all the time.
2/8/13 - Dan & Christine
Absolutely would (recommend B&E) They have really good salesmen. I've bought from there and I get my boat serviced there. I've never had any problems with them.
2/6/13 - Harry & Nanette
There's a gal in service, she's really good. Every time I go in for something, they always ask me how it's going and if I'm enjoying the boat. Everybody there is very thoughtful. They've been a good bunch of people including the salespeople.
2/5/13 - Lewis & Lisa
Fred & Terry....almost everybody I come in contact with has been amazing. It's hard to single one out over the others. B&E is a very good organization. They have the customer in mind.
1/29/13 - Barry
The whole deal went well. They were very professional. Followed through on their commitment. They were excellent.
1/10/13 - Scott
They are just top notch. I've been to other places, but none of them are like B & E!
1/9/13 - Jay & Renee
Chris is outstanding, and a terrific guy. Bryce is amazing as well. He really knows his field and is very responsive. That is a high compliment when talking about service, because service is what keeps people coming back. They get a 10+ everytime. I can trust them, and what they do.
12/13/12 - Tim & Anne
Good service, good people, good product!
12/13/12 - David & Diane
I've bought 2 boats from Ed. He's a great guy. I also deal with Bryce and Captain Darrell. All the people I come into contact with are great.
11/27/12 - Mike
The salesman, Chris, was very good. He was fantastic. He was very responsive, accommodating and professional.
11/27/12 - Cory & Heidi
I'm more than satisfied. Keith was awesome and the guy that took me for the test drive was awesome. They were very prompt about calling me back and they were very knowledgeable. They went out of their way to help, even before the brokerage boat came in.
11/5/12 - Tim & Donna
The sale went smoothly and their personnel are all very nice people. They seem to have it all.
10/20/12 - Steven & Vicki
chris was great. Everyone there was great, unfortunately I can't remember everyone'd names. There was a Bryce. They seemed to be very honest and forth right with us.
10/3/12 - Jim
Bryce and Jillian is who I normally work with in service. Also, Keith in sales will always follow up with me on everything I ask him to do. I think their service department is outstanding. I've been very happy with the service I recieve.
9/18/12 - Richard & Denitta
Chris was totally professional. He's a great guy. I'm in the car business, and I'm a salesperson too. Their service, and what they did was awesome. I would recommend Chris to anyone in a second.
9/1/12 - Peter
I have to tell you those guys down there are top notch. They really are extremely nice. They took care of me on my boat. Even their facilities were beautiful. Terry was my sales guy. He was great. I met him about a year and a half ago, when I first started looking at boats. It's like the saying, what comes around goes around, because I ended up going back to him. Darrell, the one who took me out for the sea trial, was nice and explained everything. I'm overly satisfied.
8/27/12 - Kevin & Lori
Darrell showed me everything, he did a great job. I was referred by someone. I have a friend who has his boat docked at Michigan City. When I was there, I walked into B&E and found what I was looking for. They had everything I need.
8/17/12 - Larry
Chris is the reason I keep going back. He's a really good salesperson and I've been talking to him for 5 years now. I have purchased 2 boats from him. What a spot they have there. Access couldn't be better and like I said, I lIke Chris. He's an asset to the company.
7/3/12 - Mark & Suzanne
We appreciate all the work they did for us. B & E is a complete dealership that fills our needs.
7/3/12 - John
We really liked Ed. They (B&E) did a fantastic job going over everything. They were really good to us. I can't say enough about them. They are the best.
7/2/12 - Perry
We're more than satisfied. It was great. Everyone there went out of their way to help us. Even the guys cutting the grass asked us if they could help with anything. Every time we go thee everyone is generous with their help and service..
6/28/12 - James
Ed was excellent. Darrell did a wonderful job with the sea trial and teaching me how everything worked. A great job.
6/12/12 - Terry
Chris Cipares made my ownership experience very enjoyable. Actually all ther personnel are great at B & E Marine. They go above and beyond. Their mechanics went over everything about the know hows of my boat. I really appreciated that. There is no question of trust factor with having them work on my boat and doing what they say they will do. I will not go to anyone else with my boat. I would say that B & E have it all covered for customer needs and service. My one recommendation to them is this: DON'T CHANGE.
6/12/12 - Mike
Yes, B & E were very professional, and they had everything in order with the paperwork and all. I was coming from 200 miles to see the boat. I was very satisfied with my experience and the people there. And I am not an easy person to please.
6/6/12 - Steve
Ed was fantastic.
6/4/12 - Myles
They were very nice to deal with. The customer service was fine.
5/31/12 - Debora
Chris was awesome. We've been looking for quite awhile and not once did we feel pressured to buy something. He went out of his way to take us around and show us boats. Captain Darryl came out and showed us everything. We were overwhelmed because we are first time boat owners. I have to say that everybody has been really good about answering all of our questions.
5/22/12 - Brandon
B & E was great. I would definitely recommend them to anyone.
5/17/12 - David & Diane
Ed was great. I'm a repeat customer, bought a Sea Ray from them when they were at the Costco Parking lot in 2010
5/16/12 - Delphine & William
I would recommend Ed. I like and respect him very much.
5/10/12 - John
They did a good job as usual for me. 1977 was my first boat. I have bought 3 and have always been satisfied. Keith is a nice guy to deal with. The guy in the finance department did a little extra to help with my title. All around good people, they take care of their customers. Darrell, the corporate Captain is a very conscientious guy.
5/9/12 - Steve
It was just good customer service, and they kept in touch with me.
5/7/12 - Mike & Michelle
Terry Belue our salesman, most definitely treated us good. B & E has it all covered. They do a great job there.
5/7/12 - Mike
Chris was great to work with. I'd highly recommend him.
5/7/12 - Dean & Sandra
Ed Risser is the best. They were perfect. We couldn't have asked for a better experience. We have been completely happy with everything.
5/3/12 - George & Sally
My salesman, Ed, has just been fantastic to deal with. He is just a good person, very honest and has integrity.
5/1/12 - Lawrence
I did a tremendous amout of research. I went up and down the Michigan Coast. Everyone I talked to said to go to B & E Marine if I wanted a Sea Ray. That came from their competitors. They were by far the best people to deal with. They went beyond my expectations.
4/27/12 - Cory & Heidi
Keith was VERY helpful
4/24/12 - Kyle
Keith was awesome!
4/13/12 - James & Delores
The quality of service from B & E is excellent. Everybody there is really nice. I can't single one of them out over the other. They are a well run organization.
4/17/12 - Jeff
Basically they delivered on everything they said they would. They are a full service facility. My salesman Ed Risser is very prompt and always friendly and answered all my questions. Very appreciated.
4/11/12 - Tim & Donna
Ed reminds me of my father. There are a lot of shysters out there so I'm really glad that I got him as my salesperson. I had a good experience and they seem to have everything I need.
4/10/12 - Kevin & Courtney
Bryce in service really knows what he's doing. Also Keith, he was my salesperson.
4/5/12 - John
Keith was really good, and the F & I guy. They are a reputable company and the first time I did business with them was back in 1979. I think they have it all figured out.
4/4/12 - Mike & Linda
Their knowledge about the boats and boating in general was great.
4/4/12 - Doug
I found everybody there to be very friendly. I thought they were professional and always helpful.
4/3/12 - Chuck & Diane
This is the 3rd boat we have bought with them. We enjoy the customer service and the way we are treated. Even with our first 13ft boat they treated us so special like it was a million dollars. Ed Risser and Bryce LeRoy and Fred Connors all professional and know
3/29/12 - Mark
The actual process of shopping for a boat had been painstaking. I must have looked at over 40 boats. Terry was a big help to me with getting me through the process of determining what will work best for me.
3/28/12 - Tim
Keith and Darrell are the two that stand out the most. I thought Darrell did a good job with the delivery of the boat. Everybody was very friendly.
3/26/12 - Steven & Vicki
Chris was great! Both me and my wife liked him. Everybody there went out of their way. My wife and I were talking and even though we bought a used boat, they treated us like we were buying a $100,000 boat. It was nice.
3/15/12 - Dave
They are very nice. My salesperson worked with me well. Chris made all the difference.
3/12/12 - Jim
Keith did a great job. The whole experience was good.
3/14/12 - Stephen
I like how they took care of me when it was winterized.
3/2/12 - Charles
They are very thorough, efficient, knowledgeable and trustworthy.
3/2/12 - Miles & Kerri
Keith was real helpful in the overall purchase and trade-in of my boat. The whole experience was pleasant. Bryce in service, has been good with me too. I've been to other dealers and it seems B & E has more experience, more knowledge, and more resources to help the boat owners.
2/28/12 - Carl
I bought a boat for $2,500 and they treated me like I bought a $500,000 boat.
2/13/12 - Mary Ann
Everybody was wonderful. The one that took us out on the boat and showed us all the things, was very nice. Also, the person doing the financing. I wish I could remember their names. They were overly nice and would return calls and send emails every once in awhile. I don't find that very often. I liked the fact that they respected me as a woman and understood that I was the one buying the boat. Salesmen don't usually take women seriously when it comes to buying big ticket items, but Ed did as did everybody else there.
2/9/12 - Peter
I have to mention Ed Risser. Chris was very helpful as well as Keith. I also have to mention Bryce in service.
2/2/12 - Jack & Susanne
Chris was good and there is a guy that's behind the parts counter that has always been helpful.
1/26/12 - Larry
Chris is one of the reasons I bought the boat from B&E. He's a nice guy.
1/20/12 - Michael
Terry was helpful, and Bryce was fantastic. They know how important it is for you to get back out on the lake. I drive 3 hours each way every weekend to boat at B&E. I'd bend over backwards for those folks!
1/18/12 - Dominic
Chris was a pleasure.
1/13/12 - Donald & Judith
We've been going to B&E for a long time. I think everybody there is wonderful. They are the nicest people.
1/11/12 - Mary
We bought the boat from Ed and he was really nice to deal with.
1/4/12 - Lloyd
They did everything they said they were going to do. B&E has great customer service.
1/4/12 - Jeff & Cathy
Keith is very personable and honest and trustworthy. He is knowledgeable. I have bought 2 boats from them and both are excellent. They did what they said they were going to do. B & E is very reliable.
1/3/12 - Gary
Ed is great. I thoroughly enjoyed him.
1/3/12 - Philip
Keith Biggerstaff is a really good guy.
12/29/11 - Michael
My salesman was outstanding.
12/28/11 - Marcia
Ed was really nice, and the captain was nice as well. They gave me a good deal, and they were very nice. It was worth the 200 mile drive. I just like the place.
12/21/11 - David
Ed was excellent. He was relentless at finding exactly what I was looking for.
12/20/11 - Anthony & Grace
Ed Risser and all the guys in service were amazing. I have to mention everybody in finance, too.
11/29/11 - Don & Donna
Ed's perseverance got us to the perfect boat. He made it a very seamless sale. The finance guy was also good to work with, but can't remember his name.
11/16/11 - Mark
Ed Risser did a great job. Everyone was great.
11/11/11 - Michael
Ed Risser is the best. I'd recommend him every day of the week.
11/9/11 - Chad
Ed and Bryce helped me out quite a bit with the sale and things that needed to be done on the boat. When I was stuck there because of the weather they let me use a company car to get food and what not. They were really helpful.
11/9/11 - Myles
The delivery captain, Darrell, did a great job. Chris did a great job.
11/8/11 - Eric
Terry stands out and the lady that did the paperwork. They were both really nice.
10/26/11 - Martin
I have to say that Fred Connor is awesome. I also have to mention Keith Biggerstaff and Chris.
10/18/11 - Dean & Sandra
Ed was wonderful, very knowledgeable, and certainly friendly. We love B&E. They are the best.
10/17/11 - Steve
Their customer service was amazing. Even with the little boat I bought, they treated me like I bought a 40' Cruiser.
10/11/11 - Joseph
I think both Keith and Bryce are very good.
10/5/11 - George & Sally
Ed Risser was excellent. He stayed with us and kept in contact when other deals fell through. He is just a super, super nice guy. They are a great company to do business with.
9/9/11 - John
Keith was great.
8/26/11 - James & Donna
It was excellent.
8/22/11 - Dave
Chris was very good.
8/11/11 - Jim
Everyone there was top shelf. That's what they have going for them. The service is a notch above. I couldn't ask for anymore.
8/5/11 - Miles & Kerri
Keith was the best salesperson I've ever dealt with. My wife and I were just talking about the experience and we both thought it was the best experience we've had when purchasing something of this value. I'd have to tell them not to change.
8/2/11 - Natalie
Ed couldn't have been nicer. He was really wonderful. In fact, I'm going to send my sister to him when she gets ready to buy her boat next year.
7/6/11 - Ray
My husband and I love it and we can't say enough good things about B&E. Ed Risser was our salesperson. He's just fantastic.
6/20/11 - Allan
Ed couldn't have been better.
6/17/11 - Mary
We liked Ed.
6/17/11 - Eric & Debbie
Chris couldn't have been better. I have to say that the customer service was really, really good, and that's my big thing. I was extremely impressed.
6/13/11 - John & Jean
They have the best sales force.
6/9/11 - Ray
Darrell took us out on the boat. I've done this a few other times and I have to say that he was the best I've ever had. He wanted to hand it over to me and I asked him to really put it through the paces and tell me what he thought about it since it was a used boat. I asked him to be honest, and he was. Ed was really helpful.
6/8/11 - Nick & Jill
Everyone has been good over there. We bought our boat from Chris Cipares. He's been terrific. Bryce has been good, and so has Jenny. Everyone is good to deal with.
6/3/11 - Michael
Captain Darrell took us out and showed us everything we needed to know.
6/3/11 - Lloyd
Ed did a great job. Darrell did a good job as well. He is the one that went over everything with me before I left.
6/3/11 - Michael
Ed was a great sales person. He got the job done.
6/2/11 - Philip
Keith was just awesome. I was going to write a letter to the owner to let him know what a great job he did. I can't say enough good things about Keith. They treated me royally. He went over and above what a SP would do. His boss is lucky to have him. He put me in a really nice Sea Ray.
6/2/11 - Fredrick
They are all very attentive. Bryce and Jillian in service and Darrell, the captain, spent a lot of time with us. Terry was good too.
5/31/11 - Marcia
Ed Risser is the nicest person we've talked to. They even stayed late, and waited for us to come in. They treated me like a queen. It was worth the drive across the state. I saved thousands of dollars, and they treated me so nicely. It was fabulous.
4/11/11 - Peter & Kathy
I just feel like they made it a very family oriented environment.
4/5/11 - Ryan & Cyndi K
eith did a good job.
3/9/11 - Laurence & Barbara
I thought the service department was fine and of course we enjoyed Ed, our salesperson.
3/8/11 - Terry
Ed did a great job.
3/8/11 - Bill & Terry
Chris comes to mind. He was extremely helpful, and went out of his way to teach, and show me the boat. He made me feel comfortable. They were just extremely responsive. They were very quick to get back to me, and respond. Chris did what he could to make me feel comfortable.
3/1/11 - Russell
I didn't buy their biggest boat, but they treated me like I bought their biggest boat. They were very professional and attentive. I'm very pleased. Everyone was great to deal with.
2/11/11 - Dean
Keith did a great job. Everything he said would happen happened.
2/10/11 - George & Jerianne
I like Terry. Terry did a great job.
2/9/11 - Chris
Terry went the extra mile to make sure everything was alright. The receptionist was very cordial and polite. She always has a greeting or comment and makes me feel at home.
2/9/11 - Bruce
My sales person, Ed, was excellent. I was treated excellently by him. I'd definitely go back to him when I want to upgrade
2/9/11 - Robert & Lori
Both Bryce and Keith are good people and I enjoyed them.
2/8/11 - Katherine 3
hris, Darrell, and Fred all treated us very well. They're an awesome place to do business with.
2/8/11 - Jeffrey
Ed Risser answered all of my questions, and he always tracked down what I needed.
2/8/11 - Donald & Norma
Terry did a great job.
2/8/11 - Bill & Debbie
Bryce did a pretty good job. He's the service manager.
2/8/11 - BJ
Terry did a good job.
1/25/11 - Joe
Ed Risser and the shop foreman were the two that I thought were exceptional.
1/13/11 - Michael
Everyone down there is just fantastic. From the mechanics, to Mary on the dock, to Rodney and Barry.
1/12/11 - James & Patricia
Ed Risser was excellent. He even sent us a Christmas card. They're very honest, and they followed through with everything I wanted to have done before I bought the boat. When we went there, they had an employee brunch, and they invited us in. It was a very good experience. They almost made us feel like family. We were impressed with them.
1/11/11 - Erich & Pamela
Ed is very, very people oriented. He's made for sales. He has found his calling.
1/6/11 - Mike
Terry did a good job.
1/6/11 - Paul & Carol
Ed Risser did a great job.
1/5/11 - David & Diane
Ed Risser did a great job.
1/4/11 - Randy
Keith always takes good care of us. The thing that is nice about working with him is that no matter what we need we can go to him first and he will hook us up with the right person. We have worked with him for a number of years and have been very happy.
1/4/11 - Kevin
Keith did a great job.
12/16/10 - David
Chris was pretty good.
12/14/10 - Ken & Denise
Keith Biggerstaff, and the gentleman in financing were great.
12/7/10 - Don
Their service manager, Bryce, is very good. With this type of purchase, you tend to have service issues. If the service department is a problem it's not good.
11/18/10 - Jarod A
bsolutely. Chris Cipares stayed in contact to make sure I liked the boat. He made himself available to me.
11/17/10 - Ralph
Keith had always been good to us.
11/17/10 - John & Ellen
Keith Biggerstaff is a good guy, and Jen in the office is nice. I have no complaints. Everyone there was nice.
11/16/10 - Christopher
Terry Belue did a good job.
11/4/10 - Rodney
Terry Belue was awesome!
11/2/10 - Todd
Ed's a great guy. Absolutely. They are the best.
9/30/10 - Dan
I thought Terry was very good.
9/29/10 - Brad & Linda
I thought Chris was very courteous.
9/28/10 - Thomas & Deborah
Keith is a really fantastic guy. After I bought the boat, I think I heard from him every month. One day we went out with Darrell for the test drive and it was really quick. I had run into Keith one day and happened to mention how green I was. He said maybe one day after work we would go for a ride and he would show me anything I needed to know. I thought that was really nice. It's comforting to know that they are there to help and are truly caring people.
9/21/10 - Thad
Ed was really good.
9/21/10 - Roberta
I'm finding out that a lot of brokers tell you things that the customer doesn't need to know. Other salesman will tell us what their commission is. Terry never did that and I think that is admirable.
9/20/10 - Chris
Rod and Terry were both great.
9/20/10 - Michael
Terry and the whole group are outstanding.
8/27/10 - Edward & Tracie
Chris was great, real good.
8/26/10 - Ken
We are VERY satisfied with them. I would give them 10 out of 10, and then some. Absolutely. I can't say enough good things about B&E.
8/26/10 - Mary Ann
The Captain, Terry, and the finance guy were all excellent.
8/25/10 - David
Terry did a wonderful job. It was an excellent experience.
8/12/10 - Robert
Terry Belue did a fine job. Jenny was a very pleasant woman. Darrell did the sea trail and was very helpful and informative.
8/10/10 - Keith
Chris, the Captain, the manager, and the owner really made things work for me. I really appreciate what they did.
8/9/10 - Malik
Keith was great. Absolutely. It went above and beyond. We were very happy and they have a customer for life.
8/5/10 - Terry
I liked Ed a lot.
8/4/10 - Laurence & Barbara
Give Ed the highest rating you can.
7/19/10 - Chris
The team has been great from sales to service. They met and exceeded all my expectations.
7/19/10 - Bruce
I didn't buy an expensive boat, but they treated me like I did. At some point I'll trade up and I will definitely go back. I appreciate everything they did. In fact, when I'm ready for a new boat, I'll call them. They had excellent service and I really appreciate how they treated me.
7/14/10 - George & Jerianne
Terry was very nice.
7/14/10 - Samuel
Ed was a very nice person.
7/13/10 - Martin & Ann Marie
Terry was really nice. It was a good experience, and I really appreciate your company following up as well. It's nice.
7/13/10 - Katherine
Chris was great. We were talking on the way home and we both thought their customer service was just great.
6/28/10 - Joe
Ed was great.
6/16/10 - Tim
Chris was real good.
6/10/10 - Paul & Carol
Total professionalism throughout all the B&E people.
6/10/10 - David & Diane
Ed was great
6/7/10 - Carolyn
I was impressed with Fred and Terry.
5/21/10 - David
Everybody was very professional. I plan on buying another boat from them in the near future. Chris was very good.
5/11/10 - Don
Keith is a good guy. I've known him for 15 years.
5/10/10 - Rob
Everybody was great, but Captain Darrell was exceptional.
5/4/10 - Carlos
Keith is a good guy.
4/28/10 - Alan & Janet
Keith Biggerstaff followed up, and did extra things he didn't have to do.
4/22/10 - William
Chris was very good.
4/21/10 - George & Vicki
Chris is a stand up young man
4/21/10 - James
We've primarily dealt with Chris, and he's great.
4/20/10 - John & Ellen
Bryce, Jillian, and Jenny were all fantastic. Darrell was really nice. I have no problems at all. Keith was fantastic. He's a helluva salesman.
4/9/10 - Todd
Terry was outstanding.
4/8/10 - Kenneth
Terry was fabulous. We have an exceptional relationship. Jenny was very good, and Emily was very helpful.
3/29/10 - Sue
Keith was very helpful. He was very helpful in selling our trailer, too. He was a big help.
3/26/10 - Henry & Caroline
Oh gosh, yes! I was really impressed with them. They invited me out to a boat class and the service manager gave all kinds of tips and advice on boating and doing stuff in case you wanted to do work yourself. It was free. They had refreshments. I learned so much from this class. It's so nice they educate boaters in this way. I just can't say enough nice things about my experience.
3/25/10 - Tim & Marilyn
Terry did a good job.
3/5/10 - Tom & Sandy
They're wonderful. They're all great. They really are.
3/4/10 - Donald & Sharon
Ed Risser is always so friendly and helpful.
2/17/10 - Fred
Ed did a good job, and the front guy was nice.
1/27/10 - Mary Ann
It was just super. I couldn't have been treated nicer. They're very helpful, fun to be around and work with.
1/25/10 - Aaron
They treated me quite well. The whole team was great. Maybe if the car dealerships treated their customers as well as B&E does, they might not be in the situation they're in.
1/19/10 - Scott
Keith is a great guy. He's easy to talk to, and very knowledgeable.
1/14/10 - Michael & Selma
Terry picked us up from the train station. He's a good guy.
1/12/10 - James
They are a great organization. They bent over backwards for me. Their service and prices bring me back. They are very honest and will do things I don't even ask of them.